Please feel free contacting us at anytime. Our customer service team will look into your issue as soon as possible. All the replies will be made in one or two days. We are strived to offer the best shopping experience for you.

For tracking query, you can look up your tracking info at the order page at our store. Please be noted, all the orders will be shipped in 48 hours unless the holiday period. The tracking number will take effect when it arrives at your country, which usually takes one or two weeks.

Please follow our instagram @gavin.crystal for more information or send your query to


Store Information

We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:)

Instagram: gavin.crystal Email:

Opening Hours:
Monday to Saturday: 9am - 10pm
Sundays: 10am - 6pm

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